Our Commitment to Privacy
At Flex Fitness (“the Company”or “Flex Fitness”), one of our main priorities is the privacy of our clients and visitors to our website (flexfitnesskawartha.ca).This Privacy policy document contains details on the types of information that is collected and recorded by the Company and how we use it.
The appropriate collection, use and disclosure of clients’ personal information is fundamental to our day-to-day operations and to client care. Protecting the privacy and the confidentiality of our client’s personal information is important to all of the staff at Flex Fitness. Every employee of Flex Fitness must abide by our commitment to privacy in the handling of our client’s personal information.
Applicability of This Privacy Policy
Our privacy policy attests to our commitment to privacy and demonstrates the ways we ensure that client privacy is protected. Our privacy policy applies to the personal information of all our clients that is in our possession and control.
The 10 Principles/Directives of Flex Fitness’s Privacy Policy
Our privacy policy reflects our compliance with fair information practices, all applicable laws and regulations, aligned with ethical standards of practice.
1. Accountability
We take our commitment to securing client privacy very seriously. Each employee associated with the Company is responsible for the personal information under their control. Our employees are informed about the importance of privacy and receive information periodically to update them about our privacy policy and related issues.
2. Identifying Purposes: Why We Collect Information
We ask you for information to establish a relationship, to prepare contracts; to establish identification; to protect our clients and ourselves from error and fraud; to serve ongoing marketing needs; and to provide ongoing access to other services of Flex Fitness
We obtain most of our information about you directly from you. You are entitled to know how we use your information, as this is described in this privacy statement. We will limit the information we collect to what we need to fulfill the purposes listed above. We will obtain your consent if we wish to use your information for any other reason.
3. Consent
You have the right to determine how your personal information is used and disclosed. For most marketing purposes, your consent is implied and can be either express or implied. Express consent can be verbal or written.
Your written consent will be forwarded to our team, who will document the statement in client records and notify supporting staff as necessary.
You can withdraw your consent any time after you've given it to us, provided there are no legal or regulatory requirements to prevent this. If you do not consent to certain uses of personal information, or if you withdraw your consent, we may not be able to fulfill outstanding services. If this is the case, we will explain the situation to you to help you with your decision.
4. Limiting Collection
We collect information by fair and lawful means and collect only that information which may be necessary for purposes related to the execution of Flex Fitness’s services.
Use of cookies, web analytical tools, and similar technologies – Flex Fitness may use cookies (small text files placed on your device) and similar technologies across our website and online entities, in order to collect data. Cookies allow us, among other things, to store your preferences and settings; enable you to sign-in; provide interest-based advertising; combat fraud; and analyze how our websites and online services are performing. We also use web beacons and pixel tags to help deliver cookies and gather usage and performance data.
Third Party Privacy Policies– Flex Fitness's Privacy policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
Flex Fitness has enabled Google Analytics (which includes the following features: Remarketing, Google Display Network’s impression reporting, and Google Analytics’ demographics and interest reporting). We may use information collected through Google Analytics in conjunction with other data we have collected about you.
Web analytics provide non-personally-identifiable statistical information about how visitors interact with our website and applications. Flex Fitness uses a variety of web analytics tools on websites and applications.
Note that Flex Fitness has no access to or control over cookies that are used by third-party advertisers.You have a variety of tools to control cookies, web beacons, web analytics tools and similar technologies, including browser controls to block and delete cookies and controls from some third-party analytics service providers, or to opt out of data collection through web beacons. Your browser and other choices may impact your experiences with our products. To opt out of Google Analytics for Display Advertising and customize Google Display Network ads, please use the Ads Settings. To view the currently available opt-outs for the web, please visit Google Analytics Opt-out Browser Add-on. Google’s privacy policy is available by clicking here.
External Links – This site may include links to third party websites which we do not own or control. Therefore, you should be aware that when you are on the site, you could be directed to other sites beyond our control. For example, if you “click” on a banner advertisement, the “click” may take you off the site and onto a different website. This includes links from advertisers, sponsors, and partners that may use the site’s logo as part of a co-branding agreement or case study spotlight. These other websites may send their own cookies to you, independently collect data or solicit personal information, and may or may not have their own published privacy policies. If you visit a website that is linked to our site, you should consult that website’s privacy policy before providing any personal information. If you cannot find the privacy policy of any of these third-party websites via a link from the website’s homepage, you should contact the third-party website operator directly for more information. Flex Fitness’s website privacy policy statement does not apply to any information you submit to third-party websites, including, without limitation, any websites that may be connected to our site by hypertext link or otherwise.
To opt out of a third-party vendor's use of cookies on your web browser, you can visit www.aboutads.info/choices.
5. Limiting Use, Disclosure and Retention
The information we request from you is used for the purposes previously defined. We will seek your consent before using the information for purposes beyond the scope of this posted privacy policy statement. Under no circumstances do we sell client lists or other personal information to third parties.
We will retain your information only for the time it is required, for the purposes we describe, and once your personal information is no longer required, it will be destroyed. However, due to regulatory or internal administrative process requirements, some information is kept for a longer period. Clients may be required to sign and date a Consent to Disclose form prior to the release of information.
6. Accuracy
We endeavour to ensure that all decisions involving your personal data are done using accurate and timely information. While we will do our best to base our decisions on accurate information, we rely on you to disclose all material information and to inform us of any relevant changes.
7. Company Communications
Through our website and various offline means, you may sign up or opt-in to receive communications from Flex Fitness If you do not opt-in, we will not send you any communications, including promotional outreach. Each newsletter communication sent to you by Flex Fitness contains an “unsubscribe” link or other unsubscribe mechanism, allowing you to opt-out at any time.
8. Safeguards: Protecting Your Information
We protect your information with appropriate safeguards and security measures. Flex Fitness maintains personal information using a combination of paper and electronic files. Recent paper records concerning individuals’ personal information are stored on-site at our office. Older records may be stored securely offsite or in a secure digitized format.
Children's Information– A key priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their children/ward’s online activity. Flex Fitness does not knowingly collect any personally-identifiable information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
Access to personal information will be authorized only for employees of Flex Fitness, and other agents who require access in the performance of their duties, and to those otherwise authorized by law. With client approval, we will provide client information to partnering third-party providers, on the understanding that they are also bound by law and ethics to safeguard your privacy, and may be asked to sign contracts to that effect. We will give them only the information necessary to perform the services for which they are engaged, and they will be required to not store, use or disclose the information for purposes other than to carry out those services.
Our computer systems are password-secured and constructed in such a way that only authorized individuals can access secure systems and databases. If you send us an email message that includes personal information, such as your name included in the "address", we will use that information to respond to your inquiry. Please remember that email is not necessarily secure against interception. If your communication is very sensitive, you should not send it electronically unless the email is encrypted or your browser indicates that the access is secure.
9. Openness: Keeping You Informed
Flex Fitness has prepared this plain-language privacy policy to keep you informed. If you have any additional questions or concerns about privacy, we invite you to contact us by phone and we will address your concerns to the best of our ability.
10. Access and Correction
With limited exceptions, we will give you access to the information we retain about you within a reasonable time, upon presentation of a written request and satisfactory identification. We may charge you a fee for this service and if so, we will give you notice in advance of processing your request.
If you find errors of fact in your personal information, please notify us as soon as possible and we will make the appropriate corrections. You have a right to append a short statement of disagreement to your record if we refuse to make a requested change. If we deny your request for access to your personal information, we will advise you in writing of the reason for the refusal and you may then challenge our decision.
11. Challenging Compliance
We encourage you to contact us with any questions or concerns you might have about your privacy or our privacy policy. We will investigate and respond to your concerns about every aspect of our handling of your information. In most cases, an issue is resolved simply by telling us about it and discussing it.
12. Privacy Statement Updates
Flex Fitness reserves the right to make changes in this privacy policy statement. Such changes will take effect immediately upon posting. For your convenience, the last revised date of the current privacy policy statement will be posted at the top of this page. By continuing to interact with us following such changes, including by using our website, you will be deemed to have agreed to such changes. If you do not agree with the terms of this privacy policy statement, please do not continue using our websites.
13. Governing Law
This privacy policy statement is governed by, and interpreted and enforced in accordance with, the laws in force in the Province of Ontario and the federal laws of Canada (excluding any conflict of laws, rule or principle which might refer such interpretation to the laws of another jurisdiction).
This policy is amended from time to time. Reference the top of this page to confirm when this version of the policy was updated.
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